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  • Training
    • Training Calendar
    • Online
    • Vehicles & Traffic
    • Workplace Training
    • Youth
  • Events
    • Event Calendar
    • List of Events
    • Professional Development Days
    • Saskatchewan Safety Seminar
  • Services
    • Consulting
    • RESPIRATOR FIT TESTING
  • Blog
  • Membership
    • About Membership
    • Corporate Membership Application
    • Personal Membership Application
    • Profile Login
    • Profile Information
  • About Us
    • About Us >
      • Mission, Vision, and Values
      • Board of Directors
      • Staff
      • Our History
    • Awards
    • Careers
    • Community Safety Education Strategy
    • Content Team
    • Donate
    • News
    • Privacy Policy
    • Safety Centre of Excellence
    • Support Us
    • Volunteer
  • Resources
    • Agriculture Safety Resources
    • Amazing Safety Quest
    • Community Safety Resources
    • Recreation Safety Resources
    • Traffic Safety Resources
    • Work Safety Resources
  • Contact
  • Profile
    • Profile Information

LMS Help

If you encounter a "Media Error or Error Loading Media", please refresh your browser window. 

If encountering issues navigating to the next segment or knowledge check, this is due to the user not having watched the entire video segment.
Users must not:
  • Fast-forward or advance the video in any way
  • Click away from the video while it is playing to activate another browser window or application (even if it is on another monitor).
If you have done either of these things, re-watch the video segment from start to finish. This should activate the “Next:” button to the right of the video as the segment nears completion. If not, clear your browser history, restart computer, and try again.

If assistance is still required, here are a few basic things you can check prior to contacting support:
  • Make sure your web browser is up to date (we recommend using Chrome, Edge, or Safari)
  • Computer operating system is up to date
  • You may want to try accessing the system in a "private" or "incognito" window.
  • To narrow the issue down, are there other devices/computers on the workplace or home network that can be tested to see if they experience the same issue?

If multiple users must use the same computer to complete training (best to have them use different devices such as smartphone or tablet if possible):
  • Load a "New incognito" or "Private" browsing window for each user
  • Clear browser cache and cookies from the website after each user has ended a session or completed the training
  • Use a different browser (Edge, Chrome, Safari) for each user
  • Use a different device such as a smartphone, or other computer

After checking those items, if support is required, please provide via the email link below as much of the following information as possible including screen captures of any errors or visual indicators.
  • Connection Type
  • Workplace Network (cabled connection or wifi)
  • Computer Type (PC, Mac, tablet, phone)
  • Operating or System Software version
  • Name of Browser and version
  • If a mobile device, is it a on a Mobile Data or WIFI connection)
 
Make sure to provide the email address used to Login to the LMS.
Still need Support? Email LMSsupport@sasksafety.org
or call: (855) 280-7115 during regular business hours.
Saskatchewan Safety Council - All Rights Reserved.
445 Hoffer Drive Regina, Saskatchewan, Canada  S4N 6E2
Business Hours: Monday - Friday; 8:00AM - 4:00PM
Regina (306) 757-3197 | Saskatoon (306) 343-2023 Toll Free: (855) 280-7115 | ssc@sasksafety.org | sitemap

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